Exceptional Customer Care

Our main goal is full customer satisfaction

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  Enterprise-level support for everyone

  The success and well-being of each of our clients is important to us. Whether you have a large remote infrastructure or a small order from several VPSs, you can always count on high-class support both in solving administrative issues and in solving technical aspects. Advanced support has always distinguished us from competitors and we strive to maintain a high level of trust in us.

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  Quality control of services provided

  Smooth business flow is the key to success for any of our clients. We understand the importance of this, and therefore have long ago introduced the stage of equipment verification and testing. The equipment of the infrastructure in the DC is replaced according to the internal regulations, in which each component of the network or server infrastructure is replaced before the declared service life by the manufacturer. This is what allows us to ensure the smooth operation of the DC, as well as the services of our clients.

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  Only Top-Tier DCs

  Physical security of the server is a mandatory condition and we can assure you that only strictly limited authorized personnel have access to the clients' servers. Multiple power supply and Internet connection backup is also the de facto DC standard, which is designed to ensure uninterrupted access to the client's services.

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  Continuous improvement of our team

  INTROSERV takes pride in its team of highly qualified employees who are dedicated to delivering top-notch hosting solutions. With expertise spanning across server management, and customer support, our professionals ensure optimal performance and reliability. They undergo continuous training to stay updated on the latest technologies, enabling INTROSERV to provide innovative and tailored services. Customer satisfaction is our priority, backed by our team's commitment and proficiency.

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  Optimal and transparent prices

  The pricing policy of our company is based on two principles - competitiveness and absolute transparency for clients. Our rates are attractive for both small and large businesses. We have no hidden fees or additional payments after purchasing the service. Of course, we do not forget about bonuses for clients in the form of discounts for paying for a long rental period and at its maximum the discount can be up to 8%. And we do not stop there and always strive to find a balance in the cost of the service in order to become even more attractive to clients without losing the quality of the service provided.

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  Money back guarantee

  Honesty and mutual respect are another principle we have been committed to since the early days of our company. For objective reasons, service failures may sometimes occur and understanding this, we are ready to offer the client an alternative. If alternative options also fail to satisfy the client, then we are ready to initiate a refund without additional conditions.

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