Order Email Notifications and Confirmations
Overview
When you place, pay for, or manage an order in the INTROSERV Client Area, the system sends email notifications to keep you informed about key events. This article explains what emails you can expect to receive and how to manage your notification preferences.
Types of order-related emails
INTROSERV sends the following email notifications related to orders:
- Order confirmation, sent after you successfully place a new order. Contains the selected plan, contract term, order parameters, invoice number, and the amount due.
- New invoice, sent when an invoice is issued for your services. Contains the invoice number, date, and the amount due.
- Payment confirmation, sent after a successful payment. Includes the invoice number and the payment method used.
- Order processing started, sent after payment, when your order is accepted for setup. Contains the server configuration.
- Order activation (access details), sent when your server is ready to use. Contains the server IP address and login. For security, the password is not sent by email. You can find it in the Client Area under Orders, in the Action column, via Manage order.
- Renewal reminder, sent before the billing period expires to remind you to pay for the next period.
- Payment reminder, sent when the billing period has ended and the new invoice remains unpaid.
- Suspension notice, sent when a server is blocked due to an overdue payment.
- Unblocking notice, sent when a previously blocked server is unblocked after payment.
Support ticket messages are also duplicated to your email, so you receive ticket correspondence in your inbox as well.
Check your spam or junk folder if you do not receive an expected notification. You can also view all notifications in the Client Area.
Renewal and payment reminder schedule
An invoice for the next period is created 5 days before the service expires, and an email is sent at the same time. If the invoice remains unpaid, a payment reminder is sent 48 hours after the invoice is created.
After receiving the access details, change your password immediately. We also recommend changing the default SSH or RDP access port.
What order emails typically include
Each order-related email typically contains:
- Order or invoice number and service name
- Relevant dates (order date, invoice date, expiration date)
- Amount due, if any
- A direct link to the billing system or Client Area for further details
The exact content may vary depending on the notification type and the service you ordered.
Managing notification email addresses
By default, all notifications are sent to your registered email address. You can configure separate email addresses for different notification types:
- Log in to the Client Area.
- Navigate to Settings.
- Locate the "Send emails" section.
- Set individual email addresses for the following categories: Invoices/orders, Support, and Abuses.
Use a dedicated email address for invoices and order notifications to keep your billing correspondence organized.
Checking notification history
All notifications are also available in the Client Area under your personal notifications. If you did not receive an email, check your spam folder or verify your notification email settings.
Make sure your registered email address is up to date. If your email address is incorrect, you may miss important notifications about your services.
Troubleshooting
If you are not receiving order-related emails:
- Check your spam or junk folder.
- Verify your email address in Settings.
- Check the "Send emails" section to ensure the correct address is set for Invoices/orders.
- Contact support if the issue persists.
