Account Balance and Its Features
What Is the Account Balance?
The account balance is prepaid credit stored on your INTROSERV account. You add funds in advance and use them to pay for any INTROSERV services: dedicated servers, VPS, licenses, IP addresses, and more.
Each account has two separate balances:
- Account balance — the main prepaid funds you top up yourself.
- Bonus balance — reward credits issued by INTROSERV as part of the loyalty program.
The base currency is EUR. Both balances are shown in the header of the Client Area.
Two Ways to Pay for Services
- Payment from account balance (prepaid). Add funds in advance and pay for services from your balance. Best for recurring services, faster activation, and unified payment tracking. Auto-payment can be enabled so the system deducts funds automatically for renewals.
- Direct invoice payment. Pay each invoice individually with any available method, without keeping a balance. Best for one-time purchases. Auto-payment is also possible here when paying by card (the card is saved for future automatic charges via STRIPE).
How to Add Funds
- Log in to your Client Area.
- In the top-right corner, click the plus icon next to Balance. This opens the ADD FUNDS page. Your current balance is shown next to it.
- In the Top-up amount field, enter the amount. It is shown at the same time in EUR, USD, and GBP: enter it in any one field and the others are converted automatically.
- Optionally, enter a Coupon code and click Redeem coupon.
- Click Pay the invoice. You are redirected to the payment gateway.
- Select a payment method and complete the transaction.
Once the payment is completed, the confirmation appears in your Client Area and/or by email, and your balance updates in the header.
There is no minimum or maximum top-up amount.
Available Payment Methods
INTROSERV supports a wide range of options for both balance top-ups and direct invoice payments. Most are listed on the payment methods page.
- Bank cards (Visa, MasterCard, UnionPay, American Express)
- Bank transfer (SWIFT / SEPA, Giropay)
- Payment systems (PayPal, Paysera, Klarna)
- Mobile payments (Apple Pay, Google Pay)
- Cryptocurrency (via third-party processors)
- Local methods (depending on region)
Some methods may be unavailable in certain countries depending on the provider.
For new accounts, cryptocurrency payments become available only after a first payment has been made by another method. We recommend making a small initial payment (for example, 10 EUR).
Processing Time
| Payment method | Processing time |
|---|---|
| Bank cards | Instant |
| PayPal | Instant |
| Bank transfer | 1 to 3 business days |
| Cryptocurrency | After network confirmation |
Using the Bonus Balance
Bonus credits are stored on a separate bonus balance and can partially pay for services.
- When paying an invoice, you can choose whether to use bonus credits and specify the amount, up to 50% of the invoice total. The rest is charged from your account balance.
- Bonus credits do not expire.
- Bonus credits cannot be withdrawn or refunded.
- Your bonus balance is shown in the Client Area header next to the account balance (for example, "Bonuses 10 EUR").
- There is no dedicated bonus history page. To see how bonuses were applied to a payment, open the invoice details and check the Paid by bonus field.
Refunds
Any paid invoice, including an account balance top-up, can be refunded to the original payment method used to make the payment. Merchant processing fees may apply to the refunded amount. Bonus credits cannot be refunded.
Payment Security
All transactions are processed through certified gateways supporting 3D Secure, PCI DSS compliance, and HTTPS encryption. Personal and payment data is handled according to GDPR.
