Profile Type Modification

INTROSERV offers three profile types to match your billing and tax requirements: Private Person, Legal Entity without VAT, and Legal Entity with VAT.

Available Profile Types

• Private Person – for individual customers
• Legal Entity without VAT – for companies not registered for VAT
• Legal Entity with VAT – for VAT-registered companies

Can I Change My Profile Type?

Whether you can change your profile type depends on your account status:

If you have NO active orders: You can request a profile type change through a support ticket.
If you have active orders: Profile type changes are not permitted. You will need to create a new account with the desired profile type. Our support team will assist with the transition.

Changing Profile Type (No Active Orders)

1. Submit a support ticket requesting the profile type change
2. Specify your current type and desired new type
3. Provide required verification documents (see below)
4. Support will process your request after verification

Creating a New Account (With Active Orders)

If you have existing orders and need a different profile type:

1. Create a new INTROSERV account with the correct profile type
2. Contact support to request orders migration
3. Support will help you:
   • Use the same phone number on your new account
   • Transfer your existing orders to the new account
   • Adjust VAT settings as needed

Required Documents

For Legal Entity with VAT:

• Document confirming VAT registration
• Verification payment from the company's bank account

For Legal Entity without VAT:

• Company registration documents
• Verification payment from the company's bank account (recommended)

What to Keep in Mind

Pricing impact: Changing between profile types with different VAT status may affect your order pricing. VAT may be added or removed depending on your new profile type.

Reversibility: While changing back to a previous profile type is possible, the same rules apply – no changes if you have active orders.

Contact Support

Contact INTROSERV support through:

• Support ticket in your Client Portal
• Email: [email protected]