Virtual Console access on a VPS

The Virtual Console gives you access to the screen and keyboard of your VPS, as if a monitor and keyboard were connected to it. It works over VNC and does not depend on the VPS network settings, firewall or SSH and RDP services.

Use the Virtual Console when:

• The VPS lost network access after a change in the network settings;
• The firewall blocks SSH or RDP;
• The operating system does not boot and you need to see the error on the screen;
• You need to see the screen while the operating system is installing or recovering.

Get the access details

Open the client area, go to Orders and open Order Details of your VPS. On the Details tab, find the IP-KVM block.

If the block shows the REQUEST button, click it. After that, the block shows the access details:

• Link: the address and port of the console, for example 203.0.113.50:6206.
• Login: shows no. No login is required, only the password.
• Password: the console password. Click the eye icon to show it, or the copy icon to copy it.

The access details (Link and Password) are permanent and do not expire.

To remove the password from the client area, click the trash icon next to it. This only deletes the saved password from the client area; it does not reset the password on the server.

Connect with a VNC client

Install a VNC client on your computer, for example TigerVNC Viewer, RealVNC Viewer or TightVNC Viewer. Choose one that is available for your operating system.

Open the client and enter the address from the Link field, including the port:

203.0.113.50:6206

Some VNC clients read the number after a single colon as a display number, not as a port. If your client does this, enter the address with a double colon:

203.0.113.50::6206

When the client asks for a password, enter the password from the Password field. The console window shows the screen of your VPS.

Work in the console

Log in with the username and password of the operating system. If you have not changed the default credentials, they are shown in the Description block on the Details tab.

Keep these points in mind:

• Switch your keyboard to the English layout before typing: with another layout, some characters may be entered incorrectly.
• Clipboard support depends on the VNC client. If pasting does not work, type commands manually.
• To send Ctrl+Alt+Del, for example to log in to Windows Server, use the client menu. In TigerVNC Viewer, press F8 to open it.

Common problems

The client cannot connect. Check the address and port in the Link field. If your VNC client treats the number after a single colon as a display number, use the double colon format. Make sure your network or firewall does not block outgoing connections to this port.

The password is not accepted. Copy it with the copy icon instead of typing it. If the copied password is also rejected, contact support.

The screen is black. Check the Power Status on the Details tab. If it is Off, start the VPS with the START button. If the VPS is running, press Enter or move the mouse and check whether the screen responds.

If the problem persists, contact support.