Terms of Service

The Terms of Service is the legal agreement between you and INTROSERV that governs your use of our services. At INTROSERV, these terms are set out in the public "Contract-offer for provision of hosting services." By placing an order and completing registration, you confirm that you have read, understood, and accepted its terms.

Where to find the document

The current and legally binding version is published in the Contract-offer.

This article is a summary only; always refer to the published document for the full text. INTROSERV may amend or withdraw the terms of the offer at any time (section 7), so review the current version periodically.

What the agreement covers

Key topics include:

• Terms and definitions, including the billing period, which is one calendar month (clause 1.11).
• Subject of the agreement: what services INTROSERV provides and on what basis.
• Account and acceptable use: your responsibility for all activity under your account and the restrictions on how the services may be used.
• Payment procedure: how services are paid for, the billing periods, and the consequences of late payment or non-payment (section 8, including clause 8.13).
• Rights and obligations of both parties.
• Liability limits and force majeure (sections 9 and 13.5).
• Term, changes, and termination of the agreement.

Key points to remember

• You are responsible for keeping your account credentials secure (clause 3.2.2).
• Maintain your own backups; INTROSERV does not guarantee data backup (clauses 3.2.9 and 3.5.9).
• Use the services lawfully and in line with the agreement (clause 3.2.5).
• Refund and cancellation terms depend on the billing period and service status (clauses 8.13 and 8.14).

Related articles

• Privacy Policy
• Refund Policy Understanding