Content

  1. Profile
    1. Personal Information
    2. Security (Password Change, Two-Factor Authentication)
    3. Notification Settings
    4. Action History
  2. Orders
    1. Active Orders
    2. Order History
    3. Placing a New Order
    4. Editing an Order
    5. Canceling an Order
    6. Refunds

Profile orders

Profile

Profile is your personal account within the Introserv billing system. It consolidates all information about you as a user, including personal data, security settings, notification preferences, and, essentially, your interaction history with the system (though payment and order histories may be presented separately). The profile enables you to customize the system to your needs and manage your account.

Personal Information

  • Last Name: A mandatory field for entering the user's last name. Required for identification and invoicing.
  • First Name: A mandatory field for entering the user's first name. Required for identification and invoicing.
  • Email: The email address for communication and receiving notifications. Displays the email confirmation status. To update the email, click the corresponding button.
  • City: A mandatory field for entering the city of residence.
  • Address: A mandatory field for entering the residential address.
  • Mobile Phone: The mobile number for communication and identity verification via SMS or call. After entering the number, click the "Verify" button for confirmation.
  • Country: The user's country of residence. The selected country may affect available payment methods and taxation. To change the country, submit a ticket to support.
  • Profile Type: Specifies the account type: "Individual" or "Company." When "Company" is selected, invoice payments may be blocked until the data is verified by Introserv staff.
  • Postal Address: Fields for specifying the user's physical mailing address. Completion is required for payment processing.

Security (Password Change, Two-Factor Authentication)

  • Billing Login: The username for accessing the billing panel. Cannot be changed.
  • Security Code: A secret code used to verify your identity when contacting support. Can only be set once, after which the field becomes inaccessible for viewing or editing.
  • IP Restriction: An option to restrict account access to specific IP addresses or ranges. Each IP or range should be entered on a new line. Use a dash for ranges (e.g., 192.15.3.2, 10.10.1.1, 192.168.0.1-192.168.0.10). Caution! If you set IP restrictions but do not include your current IP address, you will lose access to billing.
  • Show Last IP: Displays the last IP address used to access the system.
  • Password Change: Fields for entering and confirming a new password.
  • Call Password Verification: Verifies operations using a secret code during a call. Introserv will call the provided number; you don't need to answer. Enter the last four digits of the number into the provided field after clicking "Verify." If using a landline, lift the receiver to hear a four-digit code spoken by a robot. If the call fails, a second gateway is available for verification. If neither works, contact support.

Notification Settings

  • News Subscription: Opt-in for newsletters from Introserv.
  • Balance Alerts: Set a threshold for low-balance notifications.
  • Email Notifications:
    • Invoices/Orders: Email for receiving invoice and order information.
    • Support: Email for support communication.
    • Complaints: Email for submitting complaints.

Action History

Although there is no dedicated section, activity history (e.g., payments, orders) is available in the respective Invoices and Orders sections.

Orders

The Orders section in the Introserv personal account allows you to manage all your services, from viewing current and past orders to placing new ones, editing, and canceling existing orders. Here, you control all active and completed services, access information, and perform necessary actions.

Active Orders

A list of current active orders with detailed information for each:

  • ID: Unique order number.
  • Plan: Subscribed tariff plan.
  • IP Address: Assigned IP address.
  • Paid Until: The end date of the current billing period.
  • Days Remaining: Number of days until the end of the billing period.
  • Status: Current order status (e.g., active, overdue).
  • Cost: The cost of the current tariff plan.
  • Actions: Available actions for the order (e.g., renew, change plan, cancel).

Order History

A list of all previous user orders.

Placing a New Order

To place a new order, follow the corresponding link (e.g., "Dedicated Server" or "VPS/VDS") and complete the instructions on the order page, selecting the desired plan and filling out all required fields.

Editing an Order

Depending on the order status, users may have access to various actions, including editing the order (e.g., changing the tariff plan). Accessible via the Actions option in the order list.

Canceling an Order

Users can cancel orders, subject to service terms. Accessible via the Actions option in the order list.

Refunds

Refund information is not explicitly described but implies the possibility of refunds in certain cases (e.g., when canceling an order per service terms). Balance management may also relate to refunds, as canceled orders can return funds to the user’s balance.