How to Create and Manage Support Tickets

What Are Tickets?

The "Tickets" section allows you to create and track support requests. Each request, known as a ticket, has a status and priority:

• Open – for new or unresolved issues.
• Closed – for resolved issues.

Each ticket is assigned to a specialist with the appropriate expertise. To ensure quick resolution, select the correct department:

• Technical Issues – for server-related problems, configurations, and other tech support.
• Financial Issues – for billing, payments, and account balance inquiries.

How to Create a Ticket from the Orders List

You can quickly create a ticket directly from your orders list.

1. Navigate to the "Orders" Section

• In the left navigation panel, select ORDERS.

2. Select the Relevant Order

• Locate the order you need assistance with.
• Click the three-line icon next to the order to open additional options.

3. Create a Ticket

• In the dropdown menu, select Create Ticket for Order.

4. Fill Out Ticket Information

• In the Department field, choose the appropriate department (Technical Issues or Financial Issues).
• Enter the Subject and provide a detailed Message describing your issue.
• Set the Priority (Normal or High).

5. Attach Files (if needed)

• If necessary, click Attach Files to upload relevant documents.

6. Submit the Ticket

• Click Add Ticket to submit your request.

Your ticket is now created and can be tracked in the support system.