How to Create and Manage Support Tickets
What Are Tickets?
The "Tickets" section allows you to create and track support requests. Each request, known as a ticket, has a status and priority:
- Open – for new or unresolved issues.
- Closed – for resolved issues.
Each ticket is assigned to a specialist with the appropriate expertise. To ensure quick resolution, select the correct department:
- Technical Issues – for server-related problems, configurations, and other tech support.
- Financial Issues – for billing, payments, and account balance inquiries.
How to Create a Ticket from the Orders List
You can quickly create a ticket directly from your orders list.
1. Navigate to the "Orders" Section
- In the left navigation panel, select ORDERS.
2. Select the Relevant Order
- Locate the order you need assistance with.
- Click the three-line icon next to the order to open additional options.
3. Create a Ticket
- In the dropdown menu, select Create Ticket for Order.
4. Fill Out Ticket Information
- In the Department field, choose the appropriate department (Technical Issues or Financial Issues).
- Enter the Subject and provide a detailed Message describing your issue.
- Set the Priority (Normal or High).
5. Attach Files (if needed)
- If necessary, click Attach Files to upload relevant documents.
6. Submit the Ticket
- Click Add Ticket to submit your request.
Your ticket is now created and can be tracked in the support system.
