Goals & Results
The content
Since its inception, the technology company from the Philippines has had a long-term objective of internationalising its operations. Recognising the significance of global expansion, the company sought effective solutions that would enable it to overcome the challenges of entering new markets. INTROSERV, with its extensive array of ready-made and pre-build VPS and dedicated server solutions, emerged as a valuable partner in achieving this objective.
Problem
The client, a steadily growing technology company from the Philippines, faced a significant challenge in finding a reliable supplier capable of fulfilling their large server order. The specific requirements included a need for scalable server solutions that would enable them to effortlessly allocate servers in various parts of the world and increase their number as needed. However, the previous supplier of this company could not provide the necessary capabilities, resulting in limitations that hindered the company’s growth.
Solution
INTROSERV has implemented a unique solution to address the client's specific needs and improve their communication experience. We assigned a dedicated personal manager to the client, ensuring that the client’s queries and concerns were addressed promptly and efficiently. Additionally, we have established new communication channels that were not previously used to communicate with customers. By utilising the unique service model, INTROSERV aims to tailor our services to meet the individual requirements and moods of the client. To further enhance the client's experience, we have implemented a unique service model tailored to the client's particular requirements and perspective.
In addition, the following personnel resources were allocated to meet the customer's specific needs:
- A warehouse employee who monitored stock and placed equipment orders.
- A manager who supervised the entire ordering process and dialogue with the client.
- A four-person technical support team that configured the servers' OS, provided the necessary licences, and promptly resolved technical issues after the servers had been deployed.
A unique solution to the case has been proposed by one of our Technical Engineers, who has guided our technical support team in how to effectively organise and process the launch of a large number of servers. Our Technical Engineer’s expertise in this field has been instrumental in developing a more efficient and streamlined approach for speedy processing and launching many servers. His guidance has enabled us to handle this volume of work without compromising quality or efficiency. By implementing this measure, we have successfully avoided potential errors in the process, as it involved handling an unprecedented volume of work within a short period of time.
The effectiveness of the solution proposed by our technical engineer is evident in the improved accuracy, timeliness, and overall reliability of our processing operations of multiple servers during a relatively short period.
This successful experience has improved our ability to handle large workloads and highlighted the value of having dedicated technical experts in our team. His expertise and problem-solving skills have played a significant role in overcoming challenges and achieving desired outcomes, benefiting our team and clients.
After thoroughly analysing the market prices for these services, we presented the client with the best deal. This process involved carefully evaluating different factors such as quality, cost, and customer satisfaction. We secured the client's business and established a strong partnership by offering the best deal.
The results are stunning. The client's recent order of 110 servers in two weeks significantly differs from their usual orders. Generally, the client purchases from one to 50 servers at a time. This sudden increase in volume caught our attention, and we recognised that the client's decision to invest heavily in our server solutions indicates a high level of trust and confidence in our capabilities. Once again, this decision ensured our business credibility as a credible provider of reliable server solutions.
Advantages of INTROSERV
INTROSERV specialises in the fast and efficient processing of large and urgent orders. Our ability to respond promptly to client requirements and adapt to their changing needs allows us to successfully handle projects of any scale. We apply an individualised approach and share our extensive virtualisation and server configuration expertise, ensuring maximum client satisfaction.
At INTROSERV, we prioritise client satisfaction above all else. We strive to provide personalised attention and go above and beyond to meet our clients' needs. Our team is committed to delivering the highest level of service and ensuring that every project is completed to the highest quality standards.
INTROSERV's Features and Achievements
Since its founding in 2013, INTROSERV has established itself as a reliable partner in IT technology. We started with system integration and expanded our specialisation to include the selection, rental, and configuration of servers, as well as data storage, OS installation, and server maintenance. Our customer's servers are hosted in a range of global data centres that provide lightning-fast speed, security scalability, while 24/7 support and flexible plans allow us to meet any client needs.
Conclusion
This client's story showcases our proficiency in efficiently managing large orders and our ability to offer exceptional customer service. We take pride in providing solutions that contribute to our client's growth and success, ensuring their needs are completely satisfied.
Additionally, having previously managed customers with multiple servers, our team has gained valuable experience in understanding the unique challenges of delivering and launching numerous servers within a relatively short period. Drawing on our extensive experience managing customers with multiple servers, we have designed our delivery process to meet these challenges head-on.
Our comprehensive plan encompasses real-time monitoring, flexible resource allocation, streamlined communication, rigorous testing, etc. By adhering to this process, we aim to deliver exceptional results and provide our customers with a seamless and hassle-free experience.