Monthly server management
Ongoing monitoring and administration for Linux, Windows and Proxmox VE servers
Your server stays under our engineers' watch: updates, security and hardware. When something needs attention, they fix it in a window scheduled with you.
-
Update monitoring -
Security monitoring -
Hardware health checks -
Fixes and admin tasks included -
Three plans to choose from -
Full root access retained
Problems caught early
Fast reaction to alerts
Engineers do the work
Change plans anytime
What's included
-
Hardware monitoring
Read more LessStarter checks disks and RAID (SMART, array state, free space) hourly. Advanced adds CPU, memory and network load with alerts on critical values and anomalies, every 30 minutes. Premium polls everything every 5 minutes and adds disk space forecasting. Monitoring runs around the clock and does not use engineer hours.
-
Service monitoring
Read more LessA fixed set of external checks on every plan: HTTP and HTTPS endpoints (status code, response keyword), SSL certificate expiry, and TCP ports such as SSH, RDP or a control panel. Polling every 20 minutes on Starter, every 10 minutes on Advanced, every 5 minutes on Premium. The list of monitored endpoints is agreed with you and can be changed at any time; the ports being checked must stay open for our monitoring service.
-
Update control
Read more LessAn agent on the server reports pending OS and security updates; it connects outbound only, so no inbound ports are opened. You are notified as updates are released, with security fixes flagged separately. We install them in a maintenance window agreed with you, with a dry run first, and confirm the result in the ticket. Covers apt, dnf and yum based Linux distributions and Windows Server.
-
Security monitoring
Read more LessAn agent on the server checks installed packages against vendor CVE databases, watches system and configuration files for unauthorized changes, and analyzes authentication logs: failed logins, brute-force attempts on SSH and RDP, new accounts and privilege changes. Advanced covers remediation of critical and high vulnerabilities. Premium covers all severity levels and adds rootkit detection and automatic blocking of attacking IP addresses.
-
Incident diagnosis and resolution
Read more LessMonitoring alerts are sent on every plan. On Starter you decide what to do next: open a ticket and our engineers diagnose the issue and restore operation. On Advanced and Premium the alert comes with a recommended fix from an engineer; once you approve, we carry it out. Nothing inside your server is changed without your confirmation. Issues on our side – network, power, hardware – are our responsibility and are fixed without waiting for you.
-
Included engineer hours
Read more Less2, 4 or 5 hours of engineer time per month, depending on plan, counted in 15-minute increments. Hours are spent on tasks you request in a ticket or approve after a monitoring alert; monitoring itself does not use them. Work beyond the included hours is €30/hour, including tasks from a higher plan's catalog, and is estimated and agreed before it starts. Tasks outside the catalog are handled as on-demand system administration at €40/hour.
-
Backup setup and restore
Read more LessAll plans include setup and full restore from INTROSERV Backup Service (NAKIVO bare metal backup and replication), provided you have the add-on. Advanced adds the same for restic, Borg and Proxmox Backup Server, as long as we configured them. Premium also restores individual files and folders from these backups where the tool supports it.
-
Reporting
Read more LessOn Advanced, each incident ticket closes with an explanation of what caused it. Premium adds a written root cause analysis within 24 hours and a monthly server health summary based on monitoring data: pending updates, open vulnerabilities, disk state, backup status and recommendations.
Not included in the plans
Monthly plans cover the operating system and the server itself. They do not include application code, CMS and plugins, third-party software without vendor documentation, development and business logic scripting, data recovery from failed disks, forensics for legal or insurance purposes, and licenses for commercial software or the Backup Service add-on.
Our help does not end there
Tasks not listed in your plan's catalog, and work beyond the included hours, are available as on-demand system administration at €40/hour. We estimate the scope and time and agree it with you before work starts.
