Dedicated servers

FAQ

• What is a dedicated server?

  A dedicated server gives you full control over storage, memory, CPU, and bandwidth, ensuring better performance and stability without sharing resources. Ideal for development, hosting, or managing applications.

  
  

• Do you allow mining?

  The creation of virtual currencies like Chia, Bitcoin, and others is prohibited.

  
  

• How much time does it take to set up a new server?

  Server delivery usually takes 1-2 days, depending on configuration and workload. For precise timing, share your server details or a link with the sales manager. If no link is available, please provide specs like processing power, memory, storage, and network details to our support team for fast assistance.

  
  

• How do I test the network speed and latency in your DC?

  To check the speed, you can follow the links below: 

  • United Kingdom

  • France

  • Germany

  • Netherlands

  • Poland

  • USA

  • Canada

  • Australia

  • Singapore

• How can I take the server into the test?

  You can request a paid test server for up to 5 days. To start, choose a configuration, confirm testing availability with support, top up your balance, and place the order with a test request. Delivery time depends on the server configuration and data center workload.

  
  

• How much does it cost to rent a server for a test?

  The trial service costs at least 20 euros for up to 5 days. To check the cost, send the order link to support or calculate it as: (server price ÷ 30) × test days.

  
  

• Can I change my server configurations after server delivery?

  Configuration upgrades are only possible at the Netherlands and Germany locations within DC3 and DC9 plans. Other plans do not allow upgrades after server delivered.

  
  

• Responding to Complaints of Copyright Infringement

  If you receive a complaint about copyright infringement, it is crucial to address the issue promptly to ensure compliance with copyright laws and maintain the integrity of your platform. Immediate action is required within 12 hours of receiving the complaint. Failure to act within this timeframe may result in the server being blocked until the issue is resolved.
  

  Copyright complaints must be addressed within 12 hours to ensure compliance. Failure to act may lead to service blockage until the complaint is resolved.

  
  

• What is included with your dedicated server?

  Your dedicated server comes with the following features:

  • IPv4 addresses

  • 40 Gbit/s DDoS protection

  • Pre-installed OS of your choice and distributions

  • A 99.90% SLA (Service Level Agreement)

  • Ticket and telephone support

  Depending on the hosting plan you choose, you can add the following options:

  1. Traffic: You can rent dedicated servers with guaranteed bandwidth up to 40 Gbit/s, with metered or unmetered traffic.

  2. Additional disks: Various hard disks are available, including SATA, SAS, SSDs, and high-speed NVMe disks.

  3. Extra memory: Many server plans offer scalable RAM options. You can order an additional 64GB REG ECC DDR4, 128GB REG ECC DDR4, etc. The maximum memory volume is 2.3 TB, with a minimum value of 16 GB.

  4. Storage Boxes: The available options include 100 GB, 500 GB, 1 TB, 2 TB, 5 TB, and 10 TB storage.

  5. IP-KVM with Virtual Media Function: The IP-KVM with virtual media functionality provides a convenient way to connect an ISO disk to a remote KVM session.

  6. Backup Service: There are server options that allow you to order additional backups of 100 GB, 500 GB, 1 TB, 2 TB, 5 TB, and 10 TB.

  7. RAID Options (Software and Hardware): For some servers, you can order additional RAID options such as Hardware RAID 0, Hardware RAID 1, Hardware RAID 5, and Hardware RAID 10.

  8. GPU: For some configurations, video cards are available to order, including NVIDIA NVS 315 and AMD Radeon RX6400 4GB. (there is such an option)

  9. Consolidation of Servers via VLAN: We offer the option to consolidate servers through a local network of up to 100 Gbps.

  10.  Announcement of IP addresses: You can connect your own IP addresses.
      See our list of server configurations and choose the one that best suits your needs.

• How to Choose the Right Specifications for a Dedicated Server?

  Here are the key specifications to consider when choosing your dedicated server:

  1. Number of CPU Cores: The computing power of your server is determined by the number of CPU cores and threads. A higher number of cores enables improved multi-threading and more efficient management of demanding workloads. We offer a minimum of 4 cores, with up to 96 cores available.

  2. Processor Brand (Type of CPU): The brand of the processor is crucial in some cases. We offer reputable brands like AMD Epyc and Intel Xeon. 

  3. Clock Speed: Measured in gigahertz (GHz), clock speed indicates the number of cycles per second that the processing units can perform. Higher clock speeds lead to improved server performance and faster task execution.

  4. Memory: Sufficient RAM is essential for managing multiple websites and applications. We offer a range of options from 16GB to 2048 GB of RAM.

  5. Storage options: We offer a variety of storage solutions, including high-capacity hard disk drives (HDDs), high-speed solid-state drives (SSDs), and ultra-fast Non-Volatile Memory Express (NVMe) drives. Additionally, we provide RAID configurations (RAID 0, RAID 1, RAID 5, RAID 10) to enhance both speed and redundancy.

  6. Network Connectivity: Higher bandwidth improves data flow, while low latency ensures faster response times. Redundancy features ensure continuous service.

  7. Reliable Technical Support: We distinguish ourselves through the use of high-quality components, prompt replacements, and round-the-clock support.

  8. Security: Server security is ensured through data center control levels and high-level DDoS protection. 

  9. Cost analysis: We offer a transparent cost analysis that takes into account both initial and ongoing server ownership expenses. Our pricing structure includes upfront payments with no hidden fees, as well as special discounts.

• Why is renting a dedicated server a good idea, and what options do you offer?

  A dedicated server offers high performance, flexibility, scalability, and enhanced security, giving you full control over resources. Ideal for developers, it lets you customize CPU, RAM, storage, and software. INTROSERV offers fully customizable servers and instant-delivery servers, ready to deploy instantly with pre-installed configurations.

  
  

• Which operating system do you recommend?

  INTROSERV offers a range of Windows and Linux OS options, including Debian, CentOS, Ubuntu, Windows Server, and many more. Unsure which to choose? Our support is available for consultation.

  
  

• Why is DDoS Protection a Mandatory Feature Included in All Your Server Plans?

  DDoS (Distributed Denial of Service) attacks have become a significant threat to online security in recent years. These attacks aim to overwhelm and disrupt websites or servers by flooding them with excessive traffic. Consequently, DDoS protection has become a mandatory feature in all our server plans.

  Benefits of DDoS protection: 

  • Ensuring the Security of Private Information

  • Protecting Against Network Saturation

  • Enhancing Reputation and Trust

• What is unlimited traffic, and do you offer it to all your customers?

  Unlimited traffic allows unrestricted data transfer, ideal for streaming, gaming, and file sharing. Available only with guaranteed bandwidth plans.

  
  

• What makes our Support Team truly exceptional?

  Our expert support team is dedicated to resolving issues quickly and efficiently, ensuring top-tier service by hiring only the best tech talent.

  
  

• Which preventative methods are you using to detect and prevent DDoS attacks?

  INTROSERV protects against DDoS attacks using vulnerability assessments, strong security measures, firewalls, and DDoS scrubbing technology. Our networks are equipped with sufficient bandwidth to handle traffic surges, ensuring continuous protection and performance.