Email verification
Email verification is the process of confirming that the email address you provided during registration belongs to you. This is typically done by clicking a link or entering a code sent to your email. In the INTROSERV billing system, the profile section displays the email confirmation status, and you can update your email by clicking the corresponding button.
Why is it needed?
- Prevent fraud: Verifying your email ensures that your account is created by a real user, not a bot or malicious actor.
- Receive notifications: A verified email allows INTROSERV to send important updates, such as account alerts, invoices, or password reset instructions.
- Account recovery: A confirmed email is essential for recovering access to your account if you forget your password.
How to verify your email?
Enter your email: During registration on the INTROSERV website, provide your email address in the designated field under the "Personal Information" section of your profile.
Check your inbox: After submitting the registration form, you will receive an email from INTROSERV with a subject related to email verification.
Confirm your email:
- If the email contains a link, click it to verify your email address.
- If the email includes a code, copy it and paste it into the verification field on the INTROSERV website.
Complete the process: Once verified, you'll see a confirmation message in your profile, and you can proceed with registration or account setup.
Troubleshooting
If you encounter issues with email verification, try the following:
- Verify the email address: Ensure there are no typos in the email you entered (e.g., "user@gmial.com" instead of "user@gmail.com").
- Wait a few minutes: Email delivery may take 5–10 minutes due to server delays.
- Request a resend: Use the "Resend verification email" option in the INTROSERV profile section.
- Check email filters or rules: Some email clients may block messages from unknown senders. Add INTROSERV's email address to your trusted contacts.
- Contact support: If the issue persists, reach out to INTROSERV support with your email address and a description of the problem.
Check the "Spam" or "Junk" folder: Emails from INTROSERV may be filtered by your email provider.
