Available payment options

INTROSERV offers flexible tools for managing payments: you can prepay your balance, choose from various payment methods and currencies, and receive invoices or receipts after each transaction. All operations are performed via the secure Client Area interface.

Why Add Funds to Your Account?

Adding funds to your balance allows you to prepay and use those funds to pay for any INTROSERV services — including dedicated servers, VPS, licenses, IP addresses, and more. It's especially useful for recurring payments with auto-renewal enabled: the system will automatically deduct funds from your balance without requiring manual confirmation each time.

Benefits:

Faster activation of services
Auto-renewal support
Unified account balance for all orders
Easier budgeting and payment tracking

1. Adding Funds to Your Account

Steps:

Log in to your Client Area: https://billing.introserv.com
Go to "Billing" → "Balance". The top right corner of the personal account displays the user's current balance. Service payments are made using the system's internal balance.
Enter the top-up amount ADD FUNDS button
Select your preferred currency (USD, EUR, PLN, etc.)
Enter the amount in the available currency
Confirm the payment — you will be redirected to the payment gateway
Click "Pay to invoice" and select a payment method and complete the transaction.

2. Supported Payment Methods

INTROSERV supports a wide range of payment options:

Bank Cards (Visa, MasterCard)
Bank Transfer (SWIFT / SEPA)
PayPal
Apple Pay / Google Pay
Cryptocurrency (via third-party processors)
Local Payment Methods (depending on region)

Note: Some methods may be unavailable in certain countries depending on the payment provider.

3. Currency Selection and Automatic Conversion

Your account balance is maintained in the currency selected during the top-up.
If your payment currency differs from your account currency, the system performs automatic conversion at the current market rate.
The final converted amount is shown before confirming the payment.

4. Payment Processing Time and Confirmation

Payment Method	Processing Time
Bank Cards	Instant
PayPal	Instant
Bank Transfer	1–3 business days
Cryptocurrency	After network confirmation

Once the payment is completed, a confirmation appears in your Client Area and/or via email.
Your current balance is displayed in the top right corner of the dashboard.

5. Invoices and Receipts

All transactions are logged in the "Transaction History" section.
For each payment, you can:

Download a PDF invoice (for businesses)
Generate a receipt

Tax and company data (e.g., VAT ID) are included automatically if filled out in your account profile.

6. Refund Policy

Refunds are available upon request to support, provided there are unused funds in the account.
Refunded payments will be returned via the original payment method.
Payments already used for active services are non-refundable.

7. Payment Security

All transactions are processed through certified gateways that support:

3D Secure
PCI DSS compliance
HTTPS encryption

INTROSERV does not store your card or wallet details.
Personal and payment data is handled according to GDPR and industry best practices.

Frequently Asked Questions (FAQ)

Q: Why is my card payment failing?

A: Make sure your card supports online payments and the selected currency. Try another method if the issue persists.

Q: Can I add funds for another user?

A: Yes. Be sure to specify the account login in the payment reference.

Q: How can I generate a payment invoice?

A: In the "Add Funds" section, choose "Invoice for Payment" and enter your billing details.

Q: How can I download a PDF invoice?

In order to download a PDF invoice you need to go to the "Invoices" section

Use the filter to select paid bills

In the list of paid bills choose the necessary one. In the "Action" submenu, select "Get invoice".

This will download the invoice in PDF format.