Order Section Overview

The Orders section is designed for managing all services and products purchased from INTROSERV. Here, users can view active, completed, suspended, and cancelled orders, manage their parameters, and track the status of execution.

Key Features of the Orders Section

Order List

All orders placed by the user are displayed in a table format

For each order, key parameters are shown:

• service or product name (e.g., r1z7og44);
• tariff plan;
• main IP address of the order;
• paid until date (e.g., 2025-09-03);
• number of days until the paid period ends;
• status (e.g., Processed or Cancelled);
• price and currency (e.g., 4€);

Additional Table Columns

Users can customize the table view by adding additional columns through the "Show:" menu:

• Comment - user-defined comments for orders (especially useful when managing multiple orders)
• Batch renewal - functional column with checkboxes for selecting multiple orders for bulk renewal
• ID - unique order identifier
• Date - order creation date

Order statuses

Orders may have one of the following statuses.

Each status is displayed with a corresponding icon and row style.

• Not processed – order created in the panel but not paid, service not prepared.
• Processing – order paid and accepted for processing. Client receives email notification and support ticket with order acceptance confirmation.
• Processed – order delivered to client and active. Service is fully operational
• Cancelled – order terminated and unavailable.
• Suspended (for violation) – service access blocked within the current billing period (e.g., abuse or ToS violation).
• Suspended (for non-payment) – service access blocked due to unpaid invoice.

Info: Suspension is automatic. Clients cannot change the status manually.

Filters and Search

Orders can be filtered by:

• Service name (e.g., tfz1cvkr)
• Date
• Status
• Additional Table Columns (Comment, ID, Date) (when available).

A search bar is available for quick access to a specific order.

Notifications and Reminders

The system provides:

• Reminders about upcoming renewals,
• Notifications about critical changes (e.g., suspension due to non-payment, server errors).

Info: Notifications are shown as banners in the Orders tab, in the dashboard, and via email.

Actions Menu

The Actions menu (rightmost column of an order row) provides quick access to:

• Invoices: view all invoices for the selected order (the number shows how many invoices exist)
• Create ticket: contact support, opens a form to submit a support request
• Manage order: opens the detailed server management page
• Renew order: extend the service (choose renewal period)
• Cancel order: terminate the service (immediately or at period end, with optional reason)