Payment history

Overview

The INTROSERV Client Area does not have a separate "Payment History" section. All payment-related records (issued invoices, completed payments, and refunds) are displayed in the Invoices section. This section contains the complete payment history of your account. You can view unpaid invoices, track payment status, download PDF documents, and monitor transactions related to your services.

Location: Billing Panel → Invoices

Interface Elements

Search and Display

• Find - search by invoice number, order ID, or amount
• Show - number of entries per page (10, 25, 50, 100)
• Filter - access advanced filtering (button below table)

Table Columns

• Select - checkbox for bulk actions
• Bill Number - unique invoice ID (e.g., 214382)
• Order - associated order ID
• Date - invoice issue date (DD.MM.YYYY)
• Payment date - date when payment was completed (hidden column, can be enabled in settings)
• Period, m. - 1, 3, 12 months or "–" for one-time payments
• Amount - invoice total with currency
• Balance - account balance after transaction
• Status - Unpaid / Paid
• Action - available actions depend on bill status. Unpaid bills: Request quote, Show, Pay, Delete invoice, Copy the link, Get invoice. Paid bills: Show, Get invoice, Copy the link

Bill Statuses

• Unpaid - bill awaiting payment
• Paid - payment completed

Info: Billing statuses are managed automatically and cannot be changed manually by clients.

Filters

Click Filter button for:

• Status filter - available options: All, Paid, Non paid
• Date range (from/to)
• Amount range (min/max)
• Billing period (1, 3, 12 months)

Tip: Use Reset to clear filters.

Downloading Invoices

Click ☰ → Get invoice

File format: PDF with invoice number in filename

Info: PDF is available only for Paid invoices. Unpaid invoices do not generate PDF documents.

Downloading Quote (for unpaid bills)

Click ☰ → Download quote to get a quote document for unpaid bills.

Refunds

Refunds to your account balance appear as separate entries in the bills list with the format "REVERSED INVOICE FROM INVOICE [number]". Processing time depends on your payment provider. For bank cards, refunds may take several business days. To request a refund, contact support via the Tickets section with the bill number and reason.

Info: Refunds are processed by the support team and displayed in your bills history once completed.

Common Issues

Issue	Solution
Payment Pending	Resolves within several hours. Contact support if not resolved.
Payment Failed	Verify payment method and available funds. Try an alternative method.
PDF missing	Ensure status is "Paid", refresh page. PDF becomes available after payment.
Amount mismatch	Check for currency conversion differences from your bank.
Duplicate charge	Contact support with both transaction IDs.