Data Center Locations and Network Overview

Introduction

INTROSERV offers hosting solutions in a global network of data centers across Europe, North America, Asia, and Australia. This guide helps you choose the optimal location for your project based on your audience, compliance requirements, and technical needs.

Key Benefits:

• 20+ locations across 10 countries and 4 continents
• Low latency to your target audience
• Tier III/IV certified facilities
• GDPR, PCI DSS, ISO 27001, SOC 2 compliant
• Up to 50 Gbps Public Connectivity

Quick Location Selector

Where is your primary audience?

Europe

• Best for: EU/UK markets, GDPR compliance required
• Locations: Netherlands, Germany, France, Poland, United Kingdom
• Typical latency: 5-50ms within Europe

North America

• Best for: USA/Canada markets, US regulations
• Locations: 9 US cities, 2 Canadian cities
• Typical latency: 5-80ms within North America

Asia

• Best for: Asian markets, low latency to Asia-Pacific
• Locations: Singapore, India (Mumbai - Tier IV)
• Typical latency: 10-150ms within Asia-Pacific

Australia

• Best for: Australian market, local compliance
• Location: Sydney
• Typical latency: 5-50ms within Australia

Global/Multiple Regions

• Best for: Worldwide audience, load balancing, disaster recovery
• Strategy: Deploy servers across multiple continents
• Benefit: Serve each region from nearest location

Test before you choose

Global Data Center Locations

Europe

Country	Cities	Optimal Coverage
Netherlands Amsterdam	Amsterdam, Naaldwijk	Strong EU connectivity
Germany	Frankfurt, Limburg	Central European hub
France	Gravelines, Roubaix, Strasbourg	Western Europe
Poland	Warsaw	Eastern European access
United Kingdom	London	UK market

North America

Country	Cities	Optimal Coverage
United States	Tampa, Atlanta, Dallas, Los Angeles, Miami, New York, Seattle, Hillsboro, Vint Hill	Coast-to-coast coverage
Canada	Beauharnois, Toronto	Eastern Canada & Northeast US

Asia-Pacific

Country	Cities	Optimal Coverage
Singapore	Singapore	Southeast Asia hub
India	Mumbai	South Asia hub
Australia	Sydney	Australian market

Technical Capabilities

Public Network & Bandwidth

Flexible Metered and Unmetered Bandwidth Options:

• 100 - 500 Mbps
• 1 - 25 Gbps
• Dual 25 Gbps Uplink (50 Gbps Total)

Network Features:

• Redundant network nodes for fault tolerance
• Multiple Internet provider connections
• Automatic failover
• IPv6 support at all locations

VLAN (Private Network)

Create secure private networks between your servers:

• Bandwidth: 500 Mbps to 50 Gbps
• Isolated from public internet and from other clients' servers
• Perfect for database-to-app communication, clusters, backups

IP Addresses

Additional IPs available:

• Pricing: €3.00 - €3.50 per IP (Check exact pricing in order configurator)
• Extended allocations possible (contact support with use case)

IPv6:

• Supported at all locations

Allocations:

• Dedicated Servers: /64 prefix per server
• VPS: /124 prefix per server

Bring Your Own IP (BYOIP) / Subnet Announcement

Announce your own IP subnet in our data centers. Available in select locations with specific requirements:

(US Data Centers - DC7):

• Minimum subnet: /24
• Maximum subnet: No limitations
• One-time fee: $200 per data center*
• Required: LOA (Letter of Authorization)

(European Data Centers - DC4):

• Minimum subnet: /24, Maximum subnet: /19
• Currently free (subject to change - confirm before ordering)
• IP blocks must be registered with ARIN (Americas) or RIPE (Europe)
• IPs must have positive reputation
• IPs must be de-announced from previous location
• Required: LOA (Letter of Authorization)
• Note: Larger ranges are split into multiple /24 blocks

(Netherlands, Germany - DC2, DC3):

• IPv4: Maximum /24 per server - €65 one-time fee*
• IPv6: Maximum /48 per server - €49 one-time fee*
• Required: LOA (Letter of Authorization)
• Three announcement options available:
1. Gateway routing (our routers act as gateway)
2. Static routing to existing server IP
3. Split range across multiple servers

General Requirements:

• LOA (Letter of Authorization) proving IP ownership
• IPs must be de-announced from previous provider
• Positive IP reputation required
• Availability varies by specific server and location

Reliability & Security

Data Center Tier Levels

Tier III (Standard - All locations except Mumbai)

• 99.982% uptime guarantee
• N+1 redundancy (power and cooling)
• Concurrent maintenance without downtime
• 1.6 hours maximum downtime per year

Tier IV (Mumbai, India only)

• 99.995% uptime guarantee
• 2N+1 redundancy (fully redundant)
• Fault-tolerant design
• 0.4 hours maximum downtime per year

DDoS Protection

• Included in most server plans
• Network-level (L3/L4) protection
• Automatic threat detection
• 24/7 monitoring
• Implementation varies by location for optimal defense

Certifications & Compliance

• GDPR
• PCI DSS
• HIPAA & HITECH
• EBA
• ISO 27701:2019
• ISO 27001 / 27018 / 27017
• SSAE18 Type 2: SOC 1, SOC 2, SOC 3
• ISO/IEC 14001

Pricing & Configuration

How to Get Pricing

1. Visit: INTROSERV 
2. Select your service:
• Dedicated Servers  - Full physical resources
• VPS - Cost-effective virtual servers
• Budget Servers - Economical solutions
3. Use configurator to build your setup

Bandwidth Pricing Models

Metered:

• Pay for actual usage
• Good for variable traffic patterns
• Cost-effective for low/medium usage

Unmetered:

• Fixed price regardless of usage
• Ideal for high, predictable traffic
• Better for streaming, downloads, CDN

Getting Started

Step 1: Choose Your Location

Use the Quick Location Selector above or test latency with Looking Glass.

Step 2: Select Configuration

Visit INTROSERV and use the configurator to:

• Choose bandwidth package
• Select metered/unmetered
• Add additional IPs if needed
• See exact pricing

Step 3: Deploy & Configure

Network settings

The primary IP address is already preconfigured on your server or VPS.

If you order additional IPs, you can configure them manually on your host or VM.

All network parameters (IP address, subnet mask, gateway, DNS) are available in your Client Area:

Order Management → Network tab.

Step 4: Configure VLAN (Optional)

Check availability:

• Open the configurator in your Client Area.
• Look for the VLAN option in your configuration.
• If present, it's available; speed and price are displayed.
• If not present, it's unavailable for this configuration.
• Some configurations include VLAN by default; this is fixed and cannot be changed.

If VLAN is needed:

• Contact support for guidance or to receive the required settings.
• If the VLAN option is selected, the server will be prepared in the correct rack.
• Servers with VLAN come with at least two network interfaces:
- one for private (VLAN) traffic
- one for public Internet traffic
• You only need to configure the IP addresses on the network adapter connected to the private network.

Migration Between Locations

Need to move to a different data center? Migration is possible.

What to expect:

• Timeline depends on server size and data volume
• New IP addresses assigned in target location
• DNS updates required
• Minimal downtime with proper planning

Process:

• Order a new server in the target location
• Contact support with migration request
• Discuss timeline and requirements
• Schedule migration window
• We handle data transfer
• Testing and cutover