Account Deactivation
Overview
If you no longer need your INTROSERV account, you can request its deactivation through a support ticket. The deactivation is processed manually by the support team to protect your data and prevent unauthorized actions.
Complete the steps described in the Before You Request Deactivation section before submitting a request.
Before You Request Deactivation
Before requesting deactivation, complete the following steps if necessary:
- Back up server configurations, files, and any other data stored on your services.
- Download all invoices and payment records you may need later.
- Cancel all active services and orders linked to your account. Deactivation is only available when there are no active orders.
- Settle any outstanding balances or unpaid invoices.
After deactivation, you will lose access to invoices, payment history, and all account data. Save everything you need beforehand.
How to Submit a Deactivation Request
There is no self-service option to deactivate your account from the Client Area. The only way is to submit a support ticket.
- Step 1. Log in to the INTROSERV Client Area with your email and password.
- Step 2. In the left-hand menu, click Tickets.
- Step 3. Select the Add ticket tab at the top of the page.
- Step 4. Fill in the ticket form: Department > select Technical issues, Subject > enter Account Deactivation Request, Priority > select Regular Message > describe your request
Example of a request message:
Hello, I would like to request the deactivation of my INTROSERV account registered under the email: your-email@example.com. I have backed up all necessary data and have no active services on this account. Please let me know if any additional verification is needed. Thank you.
Click the green Add ticket button to submit your request.
Identity Verification
You may be asked to confirm your identity before the request is processed. The support team will ask you to resend your request from the email address registered in your Client Area account.
Use the email address linked to your INTROSERV account when submitting the request – this speeds up the verification process.
What Happens After Deactivation
Once the account is deactivated, you will not be able to log in to the Client Area. Invoices, payment history, and all other account data will become inaccessible.
Account Reactivation
If you change your mind after submitting a deactivation request, you can request reactivation by sending an email from the address registered in your account, or by contacting support via live chat and providing your registered email and username.
