Order Renew

Overview

This guide explains how to renew your INTROSERV services. You can renew a single order, multiple orders at once (Batch renew), or enable automatic renewal.

Renewing a Single Order

To renew an individual service:

1. Go to the Orders section
2. Find the order you want to renew
3. Click the Action menu (three-line icon) in the rightmost column
4. Select Renew order
5. Choose the renewal period (1, 3, 12 months, etc.)
6. Confirm and complete payment

Tip: The service expiration date will be extended based on your selected period.

Batch Renew (Multiple Orders)

To renew several orders at once:

1. Go to the Orders section
2. Click Batch renew (top right corner)
3. Select the orders you want to renew using checkboxes
4. Set the renewal period for each order if needed (default is 1 month)
5. Review the total amount
6. Confirm and complete payment

Tip: You can choose different renewal periods for different orders in the same batch.

Auto-Renewal

INTROSERV supports automatic renewal of your services. When enabled, the system will automatically renew orders before they expire.

Step 1: Enable in Account Settings

1. Go to Settings
2. Find the auto-renewal option
3. Enable the checkbox

Step 2: Configure Payment Method for Each Order

1. Go to the Orders section
2. Open the order details
3. Select the payment source: Account Balance (funds will be deducted from your balance or Card (payment will be charged to your saved card)

Info: Auto-renewal requires sufficient funds in your account balance or a valid saved card, depending on your selection.

What Happens If You Don't Renew

If a service is not renewed before the expiration date:

1. Service suspension – access to the service is blocked.
2. Grace period – a limited time to renew and restore access (duration depends on service type).
3. Service termination – after the grace period, the service and associated data may be permanently deleted.

Tip: To avoid service interruption, renew your orders before the expiration date shown in the Paid thru column, or enable auto-renewal.

Notes

• Renewal invoices are created in the Invoices section after confirmation
• You can check remaining days in the Days remaining column in Orders
• For payment methods, see https://introserv.com/company/payment-methods/
• Contact support if you have questions about renewal or need to restore an expired service