Billing Period and Its Key Features

What is a Billing Period?

The billing period is the interval for which you pay for services. Different products have different period options. Your period starts when the service activates and sets your payment schedule.

Supported Billing Periods by Product

Product	Available Periods
Dedicated Server	1, 2, 3, 6, 12, 24 months*
VPS	1, 3, 6, 12 months
Cloud Storage (standalone)	1, 2, 3, 6, 12, 18, 24 months
Backup Service (standalone)	1, 2, 3, 6, 12, 18, 24 months

*DC7: maximum 12 months per renewal. Consecutive renewals allowed.

Important: Cloud Storage and Backup Service included in Dedicated Server or VPS orders are invoiced with the main service and follow its billing period.

Billing Period Start and Calculation

Billing Period Start Date: The billing period starts at activation, not at order creation or payment.

Payment Date Calculation: INTROSERV counts from the order activation date, not from calendar months.

Example (1-month period):

• Activation: December 5, 2025
• Period ends: January 4, 2026
• Next 1-month billing period starts: January 5, 2026

Example (2-month period):

• Activation: December 5, 2025
• Period ends: February 4, 2026
• Next 2-month billing period starts: February 5, 2026

Early Renewal and Extension

If you renew during the current period, new periods are added after the current end date.

Workflow:

• Current period: December 5, 2025 – January 4, 2026
• Renewal date: December 25, 2025 (+1 month)
• New billing period end: February 4, 2026

Pricing and Discounts

Longer billing periods provide lower rates. Discount size depends on the product and its location.

Auto-renewal Configuration

Auto-renewal is configured in two locations:

1. Account Settings - Enable/disable auto-renewal globally
2. Order Settings - Set payment source per individual service (account balance or credit card)

Billing Notifications

Timing: Invoice issued 5 days before period end.

Delivery: Email address configured in account notification settings.

Content: Invoice and renewal information.

Payment Processing

Invoice Issuance: Invoice is generated 5 days before your period ends.

Charge Timing: If auto-renewal is on, money is taken from your configured source (balance or card) right after the invoice appears.

Service Suspension and Cancellation

After billing period expiration:

Stage	Timeline	Status
Period ends	Day 0	Service suspended and blocked
Order cancellation	Days 4-5	Order status changed to "Cancelled"
Data retention	Days 5-6 after cancellation	Data retained

Important: Exact timelines vary by server type and data center. For your specific service details, contact Support.

Billing Period Changing or Alignment

The billing period can be changed for active services. Recalculation applies based on current usage and the new period.

For recalculation details specific to your service, contact Support.

Refunds and Data Retention

Refunds

Standard Policy: Refunds for the current billing period are not provided upon service cancellation.

Exceptions: May apply depending on product type and regional regulations.

For refund eligibility, contact Support.

Data Retention After Cancellation

After order cancellation, data is retained for a limited period (typically 3-5 days).

Important: Retention period is not guaranteed and varies by data center. For details on your service, contact Support.

Supported Currencies

Primary Currency: Euro (EUR)

Additional: US Dollar (USD) and British Pound (GBP)

Currency does not affect billing period calculation or payment schedule.

Key Points

• Billing periods begin at service activation
• Payment dates follow a rolling schedule from activation date
• Early renewals extend the period forward
• Longer periods provide discounted rates
• Auto-renewal is managed at account and order levels
• Service suspension occurs immediately after period expiration

Questions and Support

For service-specific cases, billing recalculation details, refund eligibility, or location-specific policies, contact Support.