Transferring orders to another account

Overview

This guide explains how to transfer an existing order (server, VPS, or other service) from one INTROSERV account to another. You may need this when changing ownership, moving services between company accounts, or consolidating multiple accounts.

There is no fee for transferring orders between accounts.

What Can Be Transferred

All order types can be transferred between accounts:

• Dedicated Servers
• Virtual Private Servers (VPS/VDS)
• Cloud Storage
• Additional services and add-ons

Requirements

Before starting a transfer, make sure the following conditions are met:

• Both the sending and receiving accounts must be verified and approved in the INTROSERV system.
• Both account holders must agree to the transfer.
• You must know the login (username) of the receiving account.

Transfer Process

The transfer requires two support tickets, one from each account involved.

Step 1: Request from the Sending Account

The current owner must submit a support ticket with the following information:

• Subject: Order Transfer Request
• Order number or service name to be transferred
• Login (username) of the receiving account
• Confirmation that you agree to transfer the order

Example message:

I would like to transfer order #123456 (Dedicated Server) to account [username]. I confirm this transfer request.

Step 2: Confirmation from the Receiving Account

The receiving account holder must submit a separate support ticket confirming their agreement to accept the order:

• Subject: Order Transfer Confirmation
• Order number or service name being transferred
• Login (username) of the sending account
• Confirmation that you agree to accept the order

Example message:

I confirm that I agree to accept order #123456 (Dedicated Server) from account [username].

Step 3: Processing

Once both tickets are received, INTROSERV support will process the transfer. You will receive a confirmation when the transfer is complete.

What Happens After Transfer?

• Billing Period: The order is transferred with its current billing period intact. If the order was paid through January 20 on the original account, it will remain paid through January 20 on the new account.
• Order Status: The order retains its current status (Active, Suspended, etc.) after the transfer.
• Future Payments: After the transfer, all future renewals and invoices will be generated for the new account. The new owner is responsible for all payments going forward.
• Currency and Region: Orders can be transferred between accounts in different regions or with different currencies. This does not affect the transfer process.
• VAT and Final Price: The base price of the order stays the same after the transfer. However, the final price may change due to VAT differences between accounts. VAT (Value Added Tax) applies based on the account type and location:

Examples:

Transfer from an EU individual to an EU company with VAT number: the final price decreases (VAT is removed)

Transfer from an EU company with VAT number to an EU individual: the final price increases (VAT is added)

Transfer from a non-EU customer (e.g., Canada) to an EU individual: the final price increases (VAT is added)

Info: The new account holder should check the expected price before confirming the transfer.

Important Notes

• Transfers cannot be reversed once completed. Make sure all details are correct before submitting your request.
• Both accounts must be verified and approved.
• If you have any questions about the transfer process, contact INTROSERV support before submitting your request.